This section is twofold, firstly questions related to my case and secondly questions relating to patients.
The health system is often challenging to navigate, so it is my hope to answer the most common questions that come up.
Frequently asked questions
How long does the experience last?
The Zombie Nightmare experience will last for approximately 60 minutes.
What are the Payment Options?
Our ticketing provider accepts all major Debit & Credit cards.
What is the Minimum Age?
You must be at least 14 years or over to take part in Zombie Nightmare. Any guests under 14 years old will not be permitted as this experience is not deemed suitable for someone that young. Anyone under the age of 16 must be accompanied by a responsible adult of 18 years or older.
Are there any restrictions or accessibility issues?
We apologise but unfortunately due to the regular use of stairs and uneven surfaces this experience is not wheelchair accessible.
Please also be aware that the experience may contain the following -
• Flashing Lights
• Moments of moderate darkness and low lighting
• Loud Noises
• Strong Horror Themes
• Confined spaces
Zombie Nightmare is not suitable for expectant mothers, anyone with back or heart conditions, children under 14, photosensitive epilepsy sufferers or anyone of a nervous disposition. Guests may be required at times to crouch and/or crawl. Guests should be in a physically fit condition and maybe required to run at times.
What if I arrive late and miss my specific time-slot?
Unfortunately we cannot under any circumstances permit entry to late arrivals, please arrive at least 10 minutes before your time slot to avoid disappointment. No refunds are given for missed bookings or late arrivals.
What clothing should I wear?
We recommend you wear clothing that is comfortable and that you can move around easily in it. We also recommend that you do not wear too many layers as you may get hot due to all of the exertion during the 60 minutes. There may be running, crawling and climbing stairs during this experience. With regards to footwear we advise that you wear shoes such as trainers. High heels, open toed shoes and flip flops are not allowed.
Where can I park?
Zombie Nightmare uses all aspects of Shopping Centres including car parks. As a result of this, parking at some Shopping Centres has been suspended. Car parking is available nearby at all locations but please be aware that it may be a short walk from the venue. Details of parking and public transport specific to your chosen venue will be supplied prior to the event.
Can I drink before the event?
No, anyone found to be or believed to be under the influence of alcohol or drugs will be refused entry to the experience without a refund. Guests who are under the influence will be advised to return to the pub and wait for this all to blow over. Once you have completed the experience and hopefully found the cure by all means go out and celebrate saving the world but not before.
How many people are there in a group?
Groups consist of a maximum of 12 people.
Do I need a full team of 12 people to book?
No, but please be aware that your group may contain some people that you don’t know as we try to fill up each time slot.
Do you do discounts for groups?
We are sometimes able to provide discounts for groups! Please call a member of the team on 0333 772 9395.
How does it all work?
On arrival you will be greeted by one of the Zombie Nightmare events team who will give you a briefing document to read and sign. At your time slot your entire group will enter the experience. You will be accompanied by our guides during the experience who will take you deep into the Zombie Nightmare. You will have 60 minutes (approx.) to find, escape and survive!
How do you kill the zombies?
You cannot kill the zombies. They are already dead.
Do we use weapons?
Although we fully accept that shooting a zombie in the head is exhilarating and a lot of fun, we do not use any weapons in our experience. This is because Zombie Nightmare is all about realism and about creating a truly immersive experience. If the Zombie apocalypse was to actually happen in the UK guns would be extremely hard to find. Also whether it is lasers, paintball or airsoft, once you shoot the zombie the result of this draws your attention to the fact that it is not real which is the last thing that we want.
Do the Zombies touch you?
This is a non-contact event, the Zombies will not touch you and likewise you must not touch them.
Can I bring my own torch and video equipment?
No, if any torches or additional lighting is required it will be provided for you. This includes the light on your mobile phone. Using this will ruin the experience not only for you but also for the rest of the group.
Taking pictures or videos during the experience is strictly forbidden. Doing this will ruin the experience for those yet to do it. We cannot risk spoilers. At the end of the experience there will be an opportunity to have pictures taken with your group.
I have a question that isn't asked here?
If you have any questions or concerns that we have not been able to answer here please send us an email at firstname.lastname@example.org and we will respond as soon as possible.
How much is Zombie Nightmare?
The Zombie Nightmare ticket price is £45 per person (plus £2.46 booking fee per ticket)
Are toilets available?
Toilets are not always available at our venues as they may be occupied by Zombies. Our locations are all in town centres where there are plenty of local amenities.
Is the Event Covid Secure?
We have taken extra precautions including enhanced cleaning of all props and touch points. All staff are temperature checked and have gone through Covid secure training.
What happens if I'm unable to attend the event if I need to isolate?
We will transfer your booking on production of an isolation note.
What happens if the event is postponed due to government restrictions?
If the event is postponed we will move your booking to the new date for the event. If the new date is not suitable you will be provided a full refund.